Hybrid Service Transition (Markham)

Hybrid Service Transition (Markham)

26 Oct
|
Miratech
|
Markham

26 Oct

Miratech

Markham

Miratech is seeking a Service Transition Analyst, Contact Centre to help define the target operating model for a major Canadian bank's contact centre migration to a cloud platform, spanning 39 lines of business.

The role is hybrid with 2 days per week in a downtown Toronto office. You will draft operating model artifacts, runbooks, and ServiceNow configurations with the Lead, ensuring transparent decisions and artifacts for day one operations.

📌 Hybrid Service Transition (Markham)
🏢 Miratech
📍 Markham

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