Lead operations at TD in Markham, Ontario, using process management and risk knowledge to deliver quality service. This role is onsite in Canada.

As Team Manager II, Operations, you will lead complex banking processes, coach employees, and manage operational performance. You will support Personal & Commercial Banking through service delivery oversight, compliance, and continuous improvement. The position generally reports to a Group Manager.

Key Responsibilities:

- Lead teams toward operational and business objectives
- Monitor service standards and implement corrective actions
- Resolve escalated customer and partner issues
- Balance workloads and validate completed team work
- Develop process enhancements and monitor results

Requirements:

- Undergraduate degree or college diploma preferred
- Five or more years of relevant experience
- Robust process management knowledge
- Understanding of operational functions and business areas
- Knowledge of risk management and compliance requirements

Apply people leadership, operational oversight, risk management, and process improvement expertise to support TD banking services.

📌 TD Operations Team Manager (Markham)
🏢 TD Bank Group
📍 Markham