About the Role

Our client, a rapidly expanding software-as-a-service (SaaS) provider, is seeking a proactive and customer-focused Remote Client Success Advocate. This is a fully remote position, offering the opportunity to work from anywhere in South Africa. You will play a pivotal role in ensuring our clients derive maximum value from our client's platform, fostering strong relationships, and driving user adoption and retention. The ideal candidate is a skilled communicator, a strategic thinker, and passionate about helping clients achieve their business goals. You will act as a trusted advisor, guiding clients through best practices and proactive support. This is an exceptional chance to advance your career in client success within a dynamic, forward-thinking company, enjoying the benefits of remote work.

Key Responsibilities

- Onboard recent clients, guiding them through the initial setup and integration of the platform.
- Proactively engage with a portfolio of clients to ensure their ongoing success and satisfaction.
- Conduct regular check-ins, business reviews, and strategy sessions with clients (virtually).
- Educate clients on new features, updates, and best practices to maximize platform utilization.
- Identify at-risk clients and develop strategies to improve their engagement and retention.
- Act as the voice of the customer internally, providing feedback to product and sales teams.
- Monitor client health metrics and key performance indicators (KPIs).
- Identify opportunities for account growth, including upsells and cross-sells, in collaboration with the sales team.
- Develop and maintain strong,



long-term relationships with key client stakeholders.
- Resolve client issues and concerns efficiently, escalating when necessary.

Requirements

- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Client Success, Account Management, or a related customer-facing role, preferably within the SaaS industry.
- Proven ability to build and maintain robust client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of SaaS business models and customer lifecycle management.
- Proficiency in using CRM and Client Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
- Ability to work independently, manage a remote workload effectively, and be highly organized.
- Strategic thinking with a focus on customer outcomes and retention.
- Experience in troubleshooting and problem-solving for clients.
- Must have a reliable home office setup and high-speed internet connection.

Benefits

- Competitive annual salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Fully remote work arrangement, offering significant flexibility and work-life balance.
- Substantial opportunities for professional development and career advancement.
- Home office equipment and internet allowance.
- Generous paid time off and holiday schedule.
- Retirement savings plan.
- Access to cutting-edge SaaS tools and resources.
- Collaborative virtual team environment with a focus on shared success.
- Be part of a company that is revolutionizing its industry through technology and customer focus.

📌 Remote Client Success Advocate (Kimberley)
🏢 Placements24
📍 Kimberley