Monitor IBM z/OS production operations for RBC in Toronto, using Zeke scheduling and multiple platforms within a 7x24x365 hybrid setting.

As an Operations Analyst on RBC’s Production Services Team, you will support batch and online applications across complex environments. Your work includes production monitoring, problem handling, application changes, and client service. You will use Zeke, MVS, ISPF, IMS, DB2, and related tools daily.

Key Responsibilities:

- Monitor batch job flows across z/OS, VSE, HP, UNIX, Windows, and iSeries
- Identify problems through monitoring, calls, emails, and tickets
- Engage operations personnel to resolve technical issues promptly
- Review errors and recommend permanent solutions with management
- Implement application changes and verify accuracy and success

Requirements:

- Undergraduate degree with an IT background
- Change management experience in complex, high-request programs
- Strong written, oral, and presentation communication skills
- Strong organizational and time management capabilities
- Ability to work in a 7x24x365 hybrid environment

Apply production support, mainframe operations, and change management skills to critical RBC technology services in Toronto.

📌 Mainframe Operations Analyst Toronto
🏢 Royal Bank of Canada
📍 Toronto