Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team We currently have a full time prospect for a Mobile Platform Specialist / Product Owner. This role can be based out of any of our offices located in Mississauga, ON; Halifax, NS; Calgary, AB.

Job Summary

We are seeking a Mobile Platform Specialist / Product Owner to support the ongoing development, optimization and operation of our customer-facing mobile applications. This role sits at the intersection of product, technology, customer experience and business operations, helping translate business and customer needs into high-quality mobile experiences. The successful candidate will work across multiple retail banners operating on a shared mobile platform and will partner closely with Engineering, UX/UI, Marketing, Loyalty, Analytics, Operations and other business stakeholders. This is a hands‑on product role requiring someone who can move comfortably between strategic priorities and day‑to‑day delivery - from defining requirements and prioritizing the backlog to supporting releases, analyzing customer feedback and identifying opportunities to continuously improve the mobile experience.

Key Responsibilities

Product & Platform Ownership

- Support product ownership across customer-facing mobile applications operating on a shared mobile platform.
- Maintain, refine and prioritize the product backlog based on customer needs, business priorities, technical requirements and platform strategy.
- Translate business requirements and customer needs into clear user stories, acceptance criteria and functional requirements.
- Participate in Agile ceremonies including backlog refinement, sprint planning,



reviews and retrospectives.
- Partner with Product, Engineering and UX/UI teams to evaluate solutions and make informed scope and prioritization decisions.
- Identify opportunities to leverage shared platform capabilities while supporting banner‑specific business requirements.

Mobile Delivery & Release Management

- Coordinate with Engineering, QA and business stakeholders throughout the mobile development and release lifecycle.
- Support feature validation, regression testing, release readiness and post‑release monitoring.
- Identify, investigate and help prioritize production defects, usability issues and performance concerns.
- Coordinate issue resolution across technical and business teams and communicate impacts and status to stakeholders.
- Support iOS and Android application releases and ensure adherence to relevant App Store and Google Play requirements and best practices.

Customer Experience & Analytics

- Use analytics, customer feedback, app ratings/reviews and performance data to identify opportunities for improvement.
- Define and monitor KPIs associated with mobile features, engagement, adoption, stability and customer experience.
- Identify trends and translate insights into actionable recommendations and backlog opportunities.




- Partner with analytics teams to improve measurement and understanding of customer journeys within the mobile experience.
- Support experimentation, testing and continuous optimization of mobile experiences.

App Store & Customer Feedback Management

- Support the ongoing management and optimization of App Store and Google Play listings.
- Coordinate release notes, store metadata, screenshots, promotional content and other store assets with appropriate stakeholders.
- Monitor app ratings, reviews and customer sentiment to identify recurring issues and opportunities.
- Ensure customer feedback is appropriately categorized, communicated and incorporated into product decisions.
- Support initiatives designed to improve app discoverability, adoption and engagement.

Cross-Functional Collaboration

- Act as a key connection point between business stakeholders and mobile technology teams.
- Partner with Engineering, UX/UI, Marketing, Loyalty, Analytics, Customer Care, Operations and other teams to deliver mobile initiatives.
- Facilitate conversations between technical and non‑technical stakeholders and communicate requirements, dependencies, risks and decisions clearly.
- Coordinate requirements and priorities across multiple retail banners and stakeholder groups.
- Present recommendations, product updates and insights to stakeholders and leadership as required.

Vendor & Partner Management

- Work with external technology and service partners supporting the mobile ecosystem.
- Help define vendor requirements, workflows, deliverables and success measures.
- Monitor vendor performance and service value.
- Support vendor evaluations and provide recommendations based on capability, performance,

📌 Mobile Platform Specialist (Mississauga)
🏢 Sobeys
📍 Mississauga