Hamilton, ON Full time CA$90,000 - CA$110,000 / year

Overtime Available

About the role

The Network Infrastructure Analyst supports the secure, reliable operation of network, systems, and cloud infrastructure across local and remote environments. This is an on-site role supporting the division's physical location, with occasional overtime or weekend work for incidents, maintenance, projects, or business operations.

Responsibilities

- Administer and troubleshoot Palo Alto firewalls, security policies, VPNs, threat-prevention controls, alerts, and network security documentation.
- Manage and support LAN, WAN, wireless, MPLS, VLANs, DNS, DHCP, routing, switching, and connectivity across sites.
- Monitor network and systems performance, respond to outages and security incidents, and improve reliability and business continuity.
- Administer physical and virtual servers, VMware ESXi, Hyper-V, storage, SAN, backups, and recovery processes.
- Support Active Directory, Microsoft Entra ID, Microsoft 365, Exchange, SharePoint, Azure, Intune, Citrix, SQL, and related systems.
- Provide technical support through ticketing and other channels; document solutions, assist with projects and migrations, and share technical knowledge with colleagues and users.
- Coordinate work with internal teams, vendors,



and remote IT teams; provide backup support for other IT operations roles as required.

Qualifications

- University degree or college diploma in Computer Science, Information Technology, or a related field, or equivalent education and experience.
- Five or more years of relevant experience in network, infrastructure, systems administration, or technical support.
- Hands-on enterprise experience administering Palo Alto Networks firewalls and strong knowledge of network security controls and troubleshooting.
- Knowledge of TCP/IP, DNS, DHCP, LAN/WAN, VLANs, routing, switching, wireless, VPNs, virtualization, servers, storage, backup, and recovery.
- Working knowledge of Microsoft infrastructure and cloud technologies, including Active Directory, Entra ID, Microsoft 365, SharePoint, Azure, and Intune.
- Strong analytical, troubleshooting, documentation, communication, and prioritization skills.

Preferred: Palo Alto Networks, Cisco, CompTIA, Microsoft, or VMware certifications or equivalent expertise; experience with Cisco equipment, Citrix, Fortinet, Teams Phone, SQL, camera systems, or production and OT networks.

Salary: $90,000-$110,000 CAD annually.

This posting is for an existing vacancy. The recruitment team may use AI-assisted tools to help review applications; hiring decisions are made by humans.

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