At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work workplace where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement Job Sub Function: Sales Effectiveness Job Category: People Leader All Job Posting Locations: Toronto, Ontario, Canada

Job Description
Johnson & Johnson Innovative Medicine is recruiting for a Manager, CRM Evolution and Optimization located in Toronto, CA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson,



we respect the diversity and dignity of our employees and recognize their merit. We provide an inclusive work environment where each person is considered as an individual.

About the Role

The Manager, CRM Evolution and Optimization is responsible for leading the evolution of Johnson & Johnson Canada’s field commercial CRM capabilities, including the transition from iCONNECT to CONNEXT, while ensuring alignment with business needs, data strategy, and global platform initiatives. The role serves as the primary Canadian business owner for CRM optimization, driving solution design, adoption, data quality, process improvement, and AI-enabled innovation across commercial field teams. The position also connects CRM capabilities with OneLogic, Canada’s governed data and analytics foundation, to enable standardized reporting, trusted insights, and future AI-driven decision support. Brief Role Summary Leads CRM strategy, product roadmap, and business engagement for field commercial teams, translating local requirements into scalable solutions that improve customer engagement, operational effectiveness, reporting, and adoption of next-generation CRM and AI capabilities. Partners closely with business, IT, global teams, and external vendors to deliver continuous improvement and long-term value from the CRM ecosystem. Shape and elevate a critical for the future of Commercial Operations for JJIM as part of longer term vision.





Key Responsibilities

- CRM Product Ownership & Strategy: Own the Canadian CRM product roadmap and strategy, translating business needs into prioritized capabilities and ensuring alignment with global CRM initiatives, commercial objectives, and future platform evolution.
- Business Partnership & Commercial Process Leadership: Act as the primary liaison between field commercial teams, business leaders, and functional partners to understand customer engagement processes, gather requirements, optimize workflows, and drive business value through CRM capabilities.
- CONNEXT Transformation & Project Leadership: Lead the Canadian transition from iCONNECT to CONNEXT, including requirements definition, design, testing, deployment, governance, and coordination across local and global stakeholders.
- Data, Analytics & AI Enablement: Ensure CRM data quality, governance, and integration with OneLogic to support standardized reporting, trusted insights, AI-enabled automation, and future advanced analytics capabilities.
- Change Management, Adoption & Communications: Drive stakeholder engagement, communications, training, adoption, and continuous improvement initiatives to ensure successful implementation and sustained business value from CRM capabilities.
- Vendor, Governance & Cross-Functional Collaboration: Manage relationships with technology vendors and consulting partners while collaborating across commercial, medical, analytics, and regional/global teams to ensure effective governance and delivery.

Other Duties and Responsibilities

Participate in special projects, innovation initiatives, and cross-functional programs that support organizational priorities. Represent

📌 Manager, CRM Evolution and Optimization (Toronto)
🏢 Johnson & Johnson
📍 Toronto