Compare item-level shipment records and send accurate split-delivery updates remotely as a full time Customer Service Assistant. Accuracy matters when orders arrive in separate parcels.
This customer service position focuses on reviewing online orders with multiple shipments. You will match items with parcels, explain confirmed statuses, and record customer questions. Office administration accuracy supports clear communication with fulfillment, billing, and exception specialists. Prior order support helps but is not required; transferable customer service or office administration experience is welcome.
Key Responsibilities:
- Review assigned online orders containing multiple shipments
- Match items with correct parcels and tracking records
- Send approved notices and answer routine customer questions
- Record received items, reports, and previous shipment notices
- Route missing-parcel and charge disputes to specialists
Requirements:
- Customer service or office administration experience can transfer
- Comfort comparing item lists and shipment records
- Ability to explain confirmed and pending information clearly
- Accuracy when maintaining separate item-level statuses
- Private home office or equivalent space
Use careful order review, clear customer explanations, and precise case notes to support accurate split shipment communication from home.