Drive aviation client satisfaction through account management, KPI tracking, and service delivery in a 24/7 operational setting. Build trusted partnerships while resolving issues professionally.
As an Account Manager with PrimeFlight Aviation Services, Inc., you will maintain customer relationships and oversee account performance. The work combines client communication, payment management, contract compliance, and operational standards. You will coordinate internal teams, support airline partners, and identify new business opportunities through existing accounts.
Key Responsibilities:
- Develop client relationships and understand unique operational requirements
- Monitor accounts, KPIs, and performance trends
- Prepare performance reports with outcomes and recommendations
- Resolve inquiries, concerns,
and service issues promptly
- Coordinate staffing, service delivery, and contractual compliance
Requirements:
- Minimum two years of customer management or sales experience
- Knowledge of the aviation industry preferred
- Intermediate to advanced Microsoft Office proficiency
- Valid provincially issued permanent driver's license
- Availability for shifts, extended hours, nights, weekends, and holidays
Use aviation account management, KPI analysis, and client communication skills to support PrimeFlight service standards across customer accounts.