Sun Life seeks a Senior Cloud Telephony Engineer skilled in AWS, Microsoft Teams Telephony, and Amazon Connect within a hybrid organization.

This senior technical contributor supports Contact Centre Infrastructure Operations and modernizes enterprise communication platforms. The work combines solution design, operational support, cloud infrastructure, AI-enabled capabilities, and continuous improvement in regulated financial services. You will collaborate with business stakeholders, architects, engineers, and operational teams.

Key Responsibilities:

- Plan and execute Financial Centre migrations to Microsoft Teams Telephony
- Develop high-level and detailed technical designs
- Support Amazon Connect and associated AWS services
- Participate in DevOps, incident response,



and change management
- Mentor operations teams through coaching and documentation

Requirements:

- Bachelor’s degree or equivalent relevant industry experience
- Three to five years designing cloud-based technology solutions
- Two-plus years supporting AWS and enterprise telephony platforms
- Develop AWS Lambda solutions using Python
- Experience with Terraform, Jenkins, Bitbucket, Ansible, and CI/CD

Apply senior AWS, telephony, operational support, and cloud design expertise to Sun Life’s communication infrastructure modernization.

📌 Senior Cloud Telephony Engineer (London)
🏢 SunLife
📍 London