Fastly seeks a Tier I Customer Support Engineer skilled in HTTP, TLS, and DNS for hybrid or work from home in the United States.

This entry-level position supports customers using Fastly delivery and Compute platforms. You will troubleshoot VCL, caching, HTTP behavior, the Control Panel, APIs, and network-edge traffic while collaborating with Tier II and III engineers, Engineering, and customer-facing teams.

Key Responsibilities:

- Resolve technical inquiries through email, tickets, chat, and calls
- Debug VCL, caching, HTTP headers, TLS, and DNS
- Guide customers through Control Panel, API, CLI, and permissions
- Assess cases, document evidence, and escalate to Engineering
- Monitor events and participate in occasional PagerDuty on-call rotations

Requirements:

- Two to four years in technical support, systems administration, or networking
- Understanding of HTTP/S, TCP/IP, TLS, DNS, BGP, and routing
- Working ability in VCL, Python, JavaScript, Go, Ruby, or Rust
- Comfort with SaaS control panels, RESTful APIs, curl, and traceroute
- Strong written communication and analytical customer-support skills

Apply your network troubleshooting, scripting, and customer communication skills to Fastly’s edge cloud support team.

📌 Customer Support Engineer Tier I (Quinte West)
🏢 Fastly
📍 Quinte West