About Us:

For nearly 100 years, Children’s Health Foundation of Vancouver Island has supported Island kids and youth with complex health needs. We know that thousands of Island families need to travel far from home to get health care for their kids. Our work focuses on supporting the health journeys of these families by reducing barriers to accessing care.

Why Us:

The work you do with the Foundation will have a direct and positive impact on children and families on Vancouver Island and surrounding islands. The Foundation believes in providing its employees with a respectful and inspiring workplace and offers competitive salaries and comprehensive employer paid extended health and dental benefits for this role.

Make a Meaningful Difference – Every Day

Are you an experienced operational leader who wants your work to make a meaningful difference for children and families? Children’s Health Foundation of Vancouver Island is seeking an Assistant Director, Family Programs & Impact to help lead the consistent, effective delivery of programs and services. Working closely with the Director of Family Programs & Impact, House Managers, Program Navigators, and organizational partners, you will turn strategy into action, strengthen day-to-day operations, support engaged and effective teams, and contribute to an exceptional experience for the families we serve.

Responsibilities

Program Operations and Oversight

- Provide leadership and support to the program teams, ensuring a dynamic, cohesive, well-structured team that is motivated and inspired to work collaboratively towards the Foundation’s mission and values.
- Lead day to day operational implementation of program priorities,



ensuring alignment with organizational objectives.
- Identify, recommend, and support the implementation of systems, tools, and process improvements that enhance operational efficiency, service quality, and family experience.
- Ensure Foundation initiatives, operational standards, policies, and procedures are consistently implemented. Develop, review, and recommend changes to program procedures, processes, and decision-making matrixes in collaboration with program teams.
- Utilize program systems and data to prepare program reports as required and assist with preparation of Committee reports as required.
- Conduct regular reviews to ensure daily, weekly, monthly tasks and maintenance schedules are complete across the homes.

Program Delivery

- Support teams in addressing and resolving family concerns, including in person support as required.
- Monitor family feedback and occupancy trends and identify opportunities to improve and/or enhance operational efficiency, and family experience.
- Ensure all incidents are documented and reported within identified timelines. Participate in risk assessment and/or reviews.
- Ensure compliance with applicable privacy and access to information legislation.
- Collaborate with referring professionals to address accommodation needs, resolve concerns, and ensure families receive timely and appropriate support as required.




- Consult with the Director of FPI on any atypical referrals and grant requests.

Team Leadership

- Lead, coach, and mentor House Managers and program staff, supporting professional growth, accountability, and employee engagement.
- Support recruitment, onboarding, training, performance development, and succession planning initiatives.
- Promote consistent application of Foundation policies, operational standards, and workplace practices across programs.
- Lead and support employee training initiatives, including the adoption of operational systems, software updates, and process improvements.
- Foster an setting of continuous improvement by encouraging employee feedback and identifying opportunities to enhance team effectiveness and operational excellence (regular team meetings, surveys, etc.)
- Support the resolution of employee concerns and workplace issues through coaching, problem-solving, and collaboration with Human Resources as appropriate.
- Champion a culture of safety, wellness, respect and inclusion, ensuring compliance with organizational policies and applicable legislation.

Scheduling and Payroll Administration

- Monitor workforce scheduling practices across all homes including review of staffing levels to ensure operational efficiency. Monitor staffing budget and provide recommendations for optimization.
- Review and approve bi-weekly payroll reporting. Provide coverage for house managers as needed.

Maintenance & Inventory

- Make recommendations and support relationships with key suppliers and service providers.
- Monitor and make recommendations on vendor pricing, performance, qu

📌 Assistant Director, Family Programs (Victoria)
🏢 Children's Health Foundation Vancouver Island
📍 Victoria