- Location: Toronto, ON - Hybrid (4 days on site)
- Pay Rate: $63.95/hr - $75.50/hr
- Contract Length: 18 months with possibility for extension

We at Raise are hiring an e-Discovery Program Manager for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

Responsibilities

- Overseeing programmatic e-discovery initiatives.
- Responsible for leading large, cross-organization project teams towards targeted and scheduled outcomes that deliver on the program objectives
- Manage programs with high amount of value (benefit/cost), complexity and uncertainty or manages sub-programs within a very large program
- Integrates efforts, continuously assesses and refines approaches and plans and has the overall accountability of ensuring effective and timely communications to the appropriate parties
- Engages routinely with the client’s executive leadership to communicate project objectives, strategy, tactics, and ongoing progress
- Will provide leadership and facilitate the necessary stakeholder discussion that identifies the business change and drive the necessary consensus to adopt a manageable change strategy
- The Program Manager will direct the IT Project Managers to achieve defined outcomes aligned with the overall business and technical strategies
- Ensures the efficiency and the effective delivery of the all the project plans being developed by the Project Managers, their project management processes, planning, budgets, and risk assessments
- Establish, document and implement Program-wide standards and procedures in conjunction with the PMO




- Provide oversight of all deliverables and activities throughout the program lifecycle and advise project teams on best practices and techniques throughout the program lifecycle
- Translate the project vision into program high level scope, design and executables
- Develop, monitor and execute project plans and coordinate timely execution of major milestones, approvals, sign-offs and implementation
- Create transformational business and/or technology strategies and deliverables that will reshape the business processes to enhance or create significant growth opportunities
- Facilitate schedule and cost forecasting and mentors project managers in determining risk based provisions
- Create metrics and manages with a higher level of information (i.e., at the trends and management indicator level); differentiates between project and program metrics.
- Execute designated program governance activities. Champion solid governance through the creation of a program decision framework; manage program scope using appropriate fact-based metrics/assumptions
- Monitor and resolve program risks, issues, assumptions, constraints and dependencies
- Guide project team in developing criteria for and participate in the evaluation of 3rd party vendors and software as well as due diligence exercises
- Identify and manage overall program costs, timeline and resources
- Manage financial impacts and forecasts at the program level




- Anticipate and quantify tactical, operational and strategic risks, applying risk-based approach to forecasting
- Manages escalation and resolution of program issues and risks and impact of cross project dependencies
- Participates in weekly program and project status reports review and gather and review critical issues list
- Supervise project closure initiatives, such as client satisfaction survey and closure analysis
- Promotes innovative or improved methods to get work done and implements best practice. Coaches and mentors project manager(s) development and continuous improvement
- Provide governance and oversight of all project status reports and management documents (Program Charter, Project Charter, DOU, CTD, Project Scope, BOA, FPP)
- Co-chair with BU PM executive committee meetings on a monthly basis.

Must Haves

- 5+ years in eDiscovery, legal operations, audit, compliance, or risk management support roles
- End-to-end EDRM (Electronic Discovery Reference Model) matter lifecycle management.
- Experience with eDiscovery platforms, legal hold tools, and case management systems.
- Knowledge of logical access controls and identity and privileged access management concepts.
- Experience gathering, organizing, and maintaining audit evidence and sustainability documentation.
- Proven ability to execute multi-stakeholder initiatives with competing priorities and tight deadlines
- Demonstrated experience in project managing large-scale departmental initiatives, including audit remediation projects with documented control implementation and evidence gathering in a regulated industry

Technical & Systems Knowledge

-

📌 e-Discovery Program Manager (Toronto)
🏢 Raise
📍 Toronto