JOB DESCRIPTION

Salary Range: $50,000.00 To $60,000.00 Annually

Department: Transportation Department

Position Reports to: Logistics Outbound Supervisor

Position Summary:

The Logistics Coordinator is responsible for executing daily inbound and outbound route planning functions with focus on accuracy, on-time delivery performance, equipment utilization, efficient routing practices, overall cost effectiveness and business performance. Includes accurate and concise reporting upon completion of daily tasks.

Key Responsibilities:

- Routing Plans for inbound / outbound route network
- Review new customer addition of change requests to the delivery network, provide recommendation or approvals to sales group
- Perform daily standard route maintenance exercises by reviewing recent history and applying adjustments as needed
- Provide recommendations and real-time independent decision making
- Standard route maintenance
- Decision making in this role involves allocation of company resources that directly impact labour, fuel and equipment spend company wide
- Decision making in this role directly impacts customer service levels as, delivery expectations, parameters and overall customer satisfaction
- Decisions affect the immediate customers (warehouse, drivers and restaurants) and the indirect customers (shareholders and our bottom line)
- Handle, manage and organize our transportation labour & resources on a daily basis
- Make real-time decisions and manage the volatility of Foodservice while maintaining business performance standards and customer service levels
- Ability to navigate conflicting objectives / requests among internal and external components.




- Maintain internal relationships with all major operational entities including supply chain, warehousing, sales, delivery drivers and customer relations.
- Maintain relationships including owner operator delivery drivers, outside carrier support, courier support and customers
- Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.
- Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.
- Adherence to all Health & Safety, Food Safety and WHMIS practices.
- Follow safe and productive work procedures to meet customer requirements including maintaining a clean and safe environment
- Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.
- Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.
- Adherence to all Health & Safety, Food Safety and WHMIS practices.
- Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and secure environment.
- Other duties as assigned

Key Performance Indicators:

- Daily route planning,



ensuring routes are optimized for service, productivity and cost efficiency.

KPIs:

Reduce routing exceptions and improve planning accuracy. Maintain a 95% higher/exact manual service location, geocode quality.

- Balance driver hours, equipment availability, cube utilization, customer delivery windows and operational priorities to develop practical and executable route plans.

KPIs:

Continuously improve route efficiency, cube utilization and fleet productivity. 650cs/truck avg.

- Monitor route exceptions, service failures and capacity constraints, implementing timely operational adjustments to minimize customer impact.

KPIs:

Achieve high on-time departure and delivery performance. 90%.

- Support route redesign, network modelling and continuous improvement initiatives that enhance operational efficiency and support company growth.

KPIs:

Support transportation cost control while maintaining customer service. 1% improvement of TPT cost.

- Leverage Roadnet or similar routing software to optimize route design and identify opportunities for ongoing operational improvements.

KPIs:

Leverage Roadnet or similar routing software to optimize route design and identify opportunities for ongoing operational improvements.

- ...

Required Qualifications:

- Previous experience within a Transportation/Logistics environment experience is preferred, Foodservice is a plus.
- Advanced computer skills are required Excel, Word, Outlook
- Strong written, verbal and organizational skills is a must
- Experience utilizing route planning tools is an asset, PeopleNET, RoadNET
- College Diploma or equivalent ex

📌 Logistics Coordinator (Kitchener)
🏢 Flanagan Foodservice
📍 Kitchener