Support everyday banking needs as a Client Engagement Associate at CIBC, using client service and financial services knowledge on-site full time. Guide clients through transactions and digital banking while building meaningful relationships.
As part of CIBC's Personal and Business Banking Team, you will support clients in a banking centre. You will answer questions, explain relevant products and services, and connect clients with appropriate team members. You will also contribute to banking centre success through basic product sales and specialist referrals.
Key Responsibilities:
- Help clients manage accounts and banking products
- Assist with everyday banking transactions
- Guide clients through mobile banking applications
- Complete sales of basic banking products
- Identify specialist referral opportunities for client needs
Requirements:
- Financial services products knowledge
- Client-first approach to banking interactions
- Thoughtful questioning and active listening skills
- Digital comfort with evolving technologies
- Flexibility for evenings, weekends, and multiple banking centres
Bring client engagement, problem solving, and digital banking strengths to CIBC's Personal and Business Banking Team.