(Preventive Maintenance Service Agreements – Electrical | HVAC)

Position Type: Full-Time

Location :Markham S&L; Head Office

POSITION OVERVIEW

Smith & Long is looking for an energetic, outgoing, and highly motivated Sales Representative to help build and grow our Preventive Maintenance (PM) Service Program.

This position is ideal for someone with a hunter mentality - a self-starter who enjoys making connections, picking up the phone, identifying new opportunities, following up consistently, and turning prospects into long‐term clients.

The focus of this role is processing our prospect list, renewing existing customers, and signing new customers to recurring preventive maintenance service agreements covering their electrical, HVAC and plumbing systems. The right person will have great phone conversational skills is able to uncover information about each customer's facility, learn when the best time is to follow up, and can independently find the right contacts and help qualify the lead.

The successful candidate will balance new business development, client relationship management, outbound sales activity, trade show participation, and administrative support. This person should be comfortable making a high volume of outbound calls, developing relationships with clients and industry professionals, and representing Smith & Long professionally both over the phone and in person.

WHAT YOU WILL BE SELLING

Recurring preventive maintenance service agreements that help property managers, facility managers and building owners reduce unplanned breakdowns and move away from "call when it breaks" service. Agreements may cover one trade or bundle all three: electrical, HVAC and plumbing.

KEY RESPONSIBILITIES

Sales & Business Development





- Make a consistent volume of outbound prospecting calls, with a target of approximately 200 calls per week or as established by management.
- Work systematically through the assigned prospect list, prioritizing by customer fit, building type and likely timing, and correcting contact and building information in the CRM.
- Identify and pursue new business opportunities through cold calling, email outreach, networking, referrals, and industry research.
- Develop and maintain a robust pipeline of prospective clients.
- Qualify leads and identify opportunities that align with Smith & Long's products and services
- Hand off qualified opportunities to the service/estimating team with clear, factual notes and an agreed next step.
- Follow up promptly and consistently with prospects and existing customers.
- Schedule meetings and sales opportunities for the appropriate members of the sales team, including site walks and Teams calls with the service team.
- Track sales activity, opportunities, follow-ups, and results within the company's CRM system.
- Independently research prospective customers and identify key decision-makers and industry contacts - facility/property managers, chief engineers, operations managers, procurement and navigate gatekeepers professionally.
- Maintain a proactive,



hunter-style approach to business development, continually looking for new opportunities.

Client Relations

- Develop and maintain positive relationships with existing clients.
- Proactively manage renewals of existing preventive maintenance and service agreements ahead of expiry.
- Re-engage former and lapsed service customers, using their service history to open the conversation.
- Act as a professional and responsive point of contact for customer inquiries.
- Follow up with clients to ensure their needs are being addressed.
- Identify opportunities to expand existing customer relationships and introduce additional products or services - e.g., adding HVAC or plumbing to an electrical-only agreement, or adding buildings across a portfolio.

Trade Shows & Industry Events

- Represent Smith & Long at trade shows, conferences, networking events, and industry functions
- Engage confidently with attendees, prospective customers, vendors, and industry professionals.
- Follow up with leads generated through trade shows and industry events.
- Build relationships throughout the industry and identify new business opportunities.
- Maintain accurate CRM records, customer information, sales activity, and follow-up schedules.
- Prepare quotes, proposals, sales documentation, and other administrative materials as required
- Assist with order processing, customer requests, and internal sales administration.
- Coordinate information between customers, sales representatives, operations, and management.

QUALIFICATIONS, SKILLS & EDUCATION

- 2+ years of experience in inside sales, business development, customer service, account management, or a related role.
- Ex

📌 Service Agreement Sales Representative (Markham)
🏢 Smith and Long
📍 Markham