Microsoft licensing operations leadership meets compliance expertise in this Softchoice manager role. Lead accurate, efficient transactions across the licensing lifecycle.
The Manager, Operational Excellence leads Softchoice’s Microsoft Licensing Operations team and daily transaction execution. You will oversee quoting, contracts, ordering, amendments, renewals, and agreement maintenance. The role requires licensing knowledge, people leadership, operational judgment, and solid controls across commercial, public sector, and education customers.
Key Responsibilities: Lead, coach, develop, and retain the Microsoft Operations team
Oversee quoting, contracting, ordering, amendments, and renewals
Monitor service levels, productivity, quality, and operational performance
Translate Microsoft requirements into procedures, controls, and training




Escalate risks, exceptions, and complex customer matters appropriately
Requirements: At least three years of progressive relevant operational experience
Demonstrated coaching, performance management, and workload planning experience
Practical software licensing and agreement maintenance knowledge
Experience supporting compliance reviews, audits, controls, or risk management
Strong cross-functional communication and analytical problem-solving skills
Bring Microsoft licensing, people leadership, operational controls, and continuous improvement expertise to Softchoice’s transaction-focused team.

📌 Microsoft licensing operations manager (Winnipeg)
🏢 Softchoice
📍 Winnipeg