Lead travel claims operations in Hamilton, Ontario, using claims leadership and process improvement skills in a hybrid, three-day office schedule.
This newly created Travel Claims Manager position reports to the Vice President of Operations. You will oversee approximately 30 claims professionals, including three team leads, supporting a major US insurer client. The work covers cancellations, delays, medical emergencies, baggage issues, and student accidents.
Key Responsibilities: Coach claims examiners and team leads directly
Develop team leads into supervisors through guidance
Manage daily operations against KPIs and service standards
Implement e-claims systems and AI-powered tools
Oversee litigation files and regulatory compliance
Requirements: 10+ years of progressive claims leadership experience
Experience managing high-volume claims teams
Background in process improvement and system implementation
Experience with claims technology and automation tools
Robust communication, analytical, and problem-solving abilities
Bring hands-on leadership, claims technology experience, and operational discipline to travel insurance claims management in Hamilton.