We are seeking an experienced SAP Success Factors Architect with 8-10 years of overall IT experience, including significant experience in SAP Success Factors implementation, integration, and solution architecture. The ideal candidate should possess strong functional and technical expertise across Success Factors modules, excellent stakeholder management skills, and the ability to design scalable HR transformation solutions.
Key Responsibilities:
L3 Support, BAU Operations & support Platform Stability
Act as the functional L3 support consultant for SAP Success Factors, with primary ownership of complex Employee Central issues.
Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs, working closely with the support partner, integration expert, and relevant solution architects where cross-platform analysis is required.
Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes.




Support payroll- and benefits-impacting changes with appropriate validation, controls, and stakeholder sign-off.
Maintain strong operational discipline through accurate ticket updates, evidence capture, knowledge articles, and handover documentation.
Employee Central Functional Ownership
Provide deep functional support across Employee Central foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models, and permissions.
Apply robust cross-module Employee Central knowledge to assess upstream and downstream impacts across Onboarding, Time Off, Performance & Goals Management, planned Compensation processes, payroll, benefits, and expense management integrations before changes are implemented.
Support and enhance Time Off configuration, including absence types, time

📌 Sr sap successfactors engineer (Toronto)
🏢 MethodHub
📍 Toronto