Work Location, Hours, Pay Details

Work

Location:
Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $69,700
- $98,400 CAD

Job Description

Customer: Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and business lifecycle processing consistent with objectives Monitor service delivery against standards and implements actions to ensure service deliverables are achieved consistently Represent the team as the first point of escalation for customers/business partners / external partners Apply knowledge of systems, processes and regulations in resolving escalated customer issues and ensure communication with key stakeholders Identify and guide remediation of reportable incidents/issues based on robust understanding of risk management framework of the Bank Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions Identify continuous improvement opportunities to strengthen client service Ensure all required processing / activities are complete and accurate to meet objectives for own area Coach team to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues Shareholder: Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal/external requirements and the achievement of service level standards and productivity targets May lead an operational production support group and provide management with analysis of key process drivers, production gaps,



root cause analysis and performance/production issues where applicable Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high risk transactions/activities as needed Ensure adherence to compliance operating standards, processes, and controls; perform quality checks and validation of team members work Continuously review and/or update processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommend, implement and monitor the achievement of process enhancements Apply knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assess performance based on team and function analytics Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit Analyze service delivery issues, conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering,



Business Continuity Management) Participate in developing change plans and contributing to change management projects or programs that impact the business, functions or processes; act as a key change agent for a defined area Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments Employee/Team: Lead, coach and support employees to drive a high performing team Contribute to the process of setting performance objectives for the team, track, monitor and effectively address and/or reward performance in a timely manner Provide ongoing feedback and performance reviews; ensure performance management activities are undertaken and completed for all employees Support strategic, future-focused recruitment and provide input to talent plans Create a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo Manage employees in compliance with all human resources policies, procedures and guidelines of conduct Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues Encourage good working relationships with other functions and teams Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion Operate with a One Team mindset Support an environment where the team freely escalates performance and production challenges Breadth & Depth Provide people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compen

📌 Team Manager II, Operations (Markham)
🏢 TD Bank Group
📍 Markham