Location: 150 Frederick St - Regional Admin Headquarters

Number of Positions: 1

Division: Human Resources

Hours of Work: 35 hours per week

Union: Management/Management Support

Grade: Management/Management Support Grade 08

Salary Range: $114,860.20 - $143,5789.80

The Role

Manages the administration, maintenance, configuration, optimization, and integration of Human Resources systems and technology solutions for the organization, including SAP Human Capital Management for core HR and employee data, onboarding and recruiting, payroll, learning, performance and goal management); grievance, discipline and incident management (Sodales); and workforce management (UKGWFC Time and Attendance and Advanced Scheduling).

Manages system enhancement initiatives, strategies, upgrades, training, business process improvements, data governance, reporting and analytics programs, and technology projects in support of Human Resources and operational departments, ensuring compliance with legislative and regulatory requirements and alignment with business needs and organizational goals.

Duties/Responsibilities

- Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst.
- Leads project teams involving divisional staff, payroll, ITS, consultants, and contractors to develop and implement HR system components and enhancements. Plans, organizes, and assigns tasks.
- Provides training and technical guidance to users, ensuring consistency of data entry/integrity, and compliance with procedures. Provides system upgrade/enhancement training to users, as required.
- Leads HR systems team to provide on-going support of HR systems (HXM/WFM) systems to all regional users regarding issues,



including account authentication, role authorizations, data entry blockages, and missing functionality.
- Provides input into long-term system and technology planning. Evaluates implementation progress. Identifies system related implications and deficiencies per changed legislative requirements and corporate initiatives. Recommends solutions and refers technical deficiencies to ITS.
- Partners with Waterloo Region Police Services (WRPS) sustainment leads, project teams, ITS, AMS (Application Management Services), and consultants to manage HXM/WFM regular and on-going configuration changes and regulatory upgrades.
- Keeps knowledge current to prepare for enhancements and upgrades. Conducts feasibility studies and makes recommendations.
- Promotes use of the department’s systems and technology to other departments. Creates and delivers training on current features and standardized business processes.
- Develops and maintains backup and support plans to ensure business continuity.
- Develops and implements employee life cycle review strategy to automate and improve HR services.
- Develops and implements HR/payroll data entry rules with super-users, based on policies, collective agreements, legislation, user requirements, and new functionalities. Establishes and maintains screen scripts.




- Establishes and implements audit controls and security measures to ensure system integrity/ security. Coordinates with ITS to ensure security compliance.
- Develops procedures to extract/import data to create reports and interfaces with other applications. Manages test plan development, and analyses results. Troubleshoots and designs custom reports.
- Supports and administers interfaces between HR systems and automatic callout technology for paramedics to support 24/7 operations. Troubleshoots issues, coordinates upgrades and enhancements, and responds to inquiries.
- Supports and administers procedures to send drivers’ abstract information to the Ministry; downloads Ministry information and updates HR system with drivers’ information; oversees monthly audit reports; troubleshoots driving records; and works with Health and Safety and HR systems team to correct information.
- Manages procedures and processes to identify key departmental metrics, collect data, and create benchmarking reports and graphs. Manages reporting to external organizations (e.g., benchmarking network, OMBI, Transit Association, Statistics Canada).
- Manages interface of HR systems with Finance. Updates general ledger configuration in SAP-HXM as requested. Ensures accounting is configured properly when adding new earnings, deductions, and employee classes. Assists Finance with inquiries related to general ledger charges from payroll processes and adjustments.

Additional Duties/Responsibilities

- Designs, implements, and supports payroll e-services to provide users access to electronic paystubs and T4s. When SAP-HXM is upgraded prior to T4/T4A processing, coordinates with ven

📌 Manager, HR Systems (Kitchener)
🏢 Region of Waterloo
📍 Kitchener