Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible

work arrangements and a

hybrid

work model

Possibility to purchase up to

5 extra days off

per year

Multiple benefits offered to support

physical and mental

wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to

12%

of salary or even more (ask how you could earn

guaranteed income for life)

Salary range

(but not limited to): 80,700 - 98,700 Annual bonus

target, based on the base salary, with a potential payout of up to

double

the target (subject to personal and company performance): 10% As part of our commitment to

Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills,



qualifications, anticipated contribution to role, internal equity, etc.

The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a

Senior Advisor, Customer Experience , to join our growing team in Claims

What you’ll do here:

Analyze complex client files:

Conduct in-depth factual research by leveraging all available resources and information from various business units. Resolve claims complaints:

Take full ownership of complaint analysis related to claims files to determine and issue the company’s final position to the insured. Make sound decisions:

Exercise judgment on client files while ensuring full compliance with company guidelines and policies. Draft skilled correspondence:

Write clear, detailed, and formal position letters. Provide technical expertise:

Support both internal and external clients by providing expert-led technical advice. Manage social media inquiries:

Oversee and respond to investigations and inquiries originating from social media platforms. Contribute to special projects:

Participate in various strategic initiatives based on business needs. Report to management:





Prepare case studies and briefing notes for leadership, focusing on trends and opportunities to prevent recurrence. Drive efficiency:

Proactively identify opportunities to improve team processes and operational efficiency. Handle information requests:

Manage and process formal Access to Information requests.

What You Bring:

Education & Expertise:

College Diploma (DEC) in Insurance or equivalent education and experience. A CIP (Chartered Insurance Professional) designation is considered an asset. Proven Experience:

Minimum of 5 years of experience as a Claims Adjuster, with in-depth knowledge of Auto and Property claims management. Licensing:

Valid Claims Adjuster certificate (Personal and Commercial lines) is required. Bilingualism:

Proficiency in both French and English is required, as you will interact regularly with English-speaking clients and colleagues across the country. Technical Skills:

Exceptional investigative and analytical skills with a sharp critical thinking mindset. Service Excellence:

Exemplary client focus and a proactive approach to problem-solving. Conflict Management:

Ability to navigate and de-escalate difficult or sensitive situations. Professionalism:

High level of rigor, integrity, and a strict commitment to confidentiality. Self-Management:

Highly autonomous with strong decision-making skills and the ability to manage stress and priorities effectively. Communication:

Superior oral and written communication skills. Personal Attributes:

Positive attitude, highly organized, and self-motivated. Flexibility:

Adapt

📌 Senior Customer Experience Consultant- Claims (Laval)
🏢 Intact Financial
📍 Laval