Lead collections operations at Hydro Ottawa in Ottawa, using customer service leadership and account-recovery expertise within a hybrid work model.
Reporting to the Manager, Billing and Collections, this supervisor guides daily collection activities. The work combines staff development, difficult customer conversations, account transfers, and regulatory awareness. The purpose is timely account collection while minimizing bad debts for the corporation.
Key Responsibilities:
- Manage staffing, training, recruitment, performance, and collective agreement administration
- Maintain telephone coverage for outbound collection calls
- Dispatch overdue accounts and authorize outside agency transfers
- Manage customer deposits and establish collections service standards
- Report collection statistics and recommend process improvements
Requirements:
- Post-secondary education in business administration, accounting, or related discipline
- Minimum five years in computerized, technology-driven office environments
- Demonstrated leadership experience in customer service environments
- Collections experience and difficult-conversation management skills
- Robust computer skills; Google Workspace preferred, Microsoft Office advantageous
Apply collections leadership, customer service judgment, and regulatory awareness to support Hydro Ottawa customers and minimize corporate bad debts.