Shape JD Sports' online customer experience from Vancouver HQ through analytical order management and responsive multichannel support. Hybrid work is included.
As a Customer Experience Representative, you will develop a best-in-class online experience for JD Sports customers. The work combines customer service, e-commerce order processing, digital sales support, and analytical problem solving. You will help optimize customer satisfaction and retention while addressing customer inquiries and concerns.
Key Responsibilities:
- Respond to inquiries through phone, email, and live chat
- Maintain and update customer orders and information
- Process orders through appropriate shipping and handling channels
- Create customer support initiatives and strategies
- Support revenue growth and existing customer retention
Requirements:
- One or more years in call centre or retail environments
- Experience in e-commerce, customer service, or digital sales
- Exceptional analytical and problem-solving skills
- Proficiency in Microsoft Excel and Microsoft Office applications
- Organization, initiative, adaptability, and deadline management
Apply analytical order management, e-commerce knowledge, and customer support skills to strengthen JD Sports' online experience.