Salary Range: $55,000.00 To $70,000.00 Annually

About Compass Communities

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada's largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents' needs, creating communities with better services, management, and facilities.

Reporting to the Regional Manager, the Property Manager oversees the day-to-day operations, staffing, planning, and resident relations at our residential land lease communities. The ideal candidate is a proactive self-starter who thrives in a fast-paced and changing environment and brings an investor mindset to support operational efficiency and profitability. This role combines property and people management, with a strong focus on delivering exceptional customer service and fostering a positive community environment. As the primary point of contact for residents and staff, the Community Manager is responsible for ensuring a safe, welcoming, and well-maintained community.

This position will be fully on site.

Core Responsibilities

Customer Relations

- Act as the primary point of contact for residents. This includes addressing concerns, resolving complaints, and creating a positive, customer-friendly environment;
- Train staff to deliver exceptional service and build strong brand recognition;
- Ensure a safe and enjoyable environment for residents and employees;
- Conduct regular property tours and address customer concerns promptly.
- Manage, train, and supervise on-site administrative and maintenance staff;
- Be a positive role model that leads by example;
- Manage recruitment, training,



performance evaluations, and disciplinary actions;
- Ensure adherence to company policies and budgeted wage costs;
- Maintain staffing levels and oversee employee scheduling and leave.

Community Operations

- Conduct regular property tours to ensure the community is well-maintained and safe for residents and staff. This also involves implementing community policies and procedures;
- Foster a customer-friendly, team-based work environment;
- Promote operational efficiency and support company policies;
- Attend regional meetings and maintain positive relationships with stakeholders;
- Collaborate with Compass's corporate and regional teams and ensure business plans are implemented to achieve financial goals;
- Procure goods and services from vendors in accordance with company procedures;
- Coordinate with contractors and vendors for timely project completion;
- Inspect infrastructure and common areas for safety and maintenance;
- Oversee home moves and fire safety compliance.
- Oversee the community's financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll;
- Contribute to the preparation of operating and capital budgets;
- Ensure accurate financial reporting and payroll processing;
- Manage procurement and petty cash;

Health & Safety





- Ensure secure operations and facility maintenance;
- Enforce safety procedures and equipment usage;
- Report hazards and incidents per company policy.
- Manage leases, rent payments, deferrals, and terminations;
- Address resident concerns and distribute notices;
- Attend regulatory hearings;
- Organize community events;
- Assist with the marketing to potential residents and conducting sales/rental tours of community-owned homes.

Required Skills and Experience

- Minimum 5 years of relevant experience; a background in property management is preferred. Hospitality or other customer-focused business experience will be considered;
- Fluency in both French and English are required;
- Strong leadership, decision-making, and interpersonal skills;
- Experience managing budgets, staff, and resident relations;
- Excellent customer service and communication skills, with the ability to build positive relationships and interact effectively with a diverse range of people;
- Strong organizational, time management, and problem-solving abilities;
- Valid driver's license and regular access to a reliable vehicle to travel to assigned portfolio;
- Proficiency in common computer software, such as Microsoft Word, Excel, and Outlook.

Why Join Compass?

- Be part of the solution to Canada's housing challenge, creating affordable and vibrant communities.
- Join a leading national company in a unique and growing industry.
- Make a positive daily impact in your community.

This job is a newly created role, introduced to support our continued growth and evolving business/operational needs.

The expe

📌 Property Manager (Lethbridge)
🏢 Compass Communities
📍 Lethbridge