ERP Business Analyst – Order to Cash (O2C)

Employment Type: Full-time, Permanent

Work Arrangement: Hybrid – 2 days onsite per week

Industry: Manufacturing / Distribution

The Opportunity

We are seeking an experienced ERP Business Analyst tojoin a major, multi-year enterprise ERP implementation and businesstransformation initiative.

This is an opportunity to play a key role in theimplementation, enhancement and ongoing evolution of an ERP platform supportingcomplex manufacturing and distribution operations. The program spans multipleERP modules and business functions, with a solid focus on Order to Cash(O2C) and additional exposure to Procurement / Procure to Pay (P2P).

The ideal candidate brings strong functional ERP expertise,understands how end-to-end business processes translate into systemfunctionality, and has hands-on experience with requirements, testing, defectmanagement and system enhancements.

You will work closely with business stakeholders, fellowBusiness Analysts, technical support teams and implementation consultants toensure ERP functionality meets business requirements and operates effectivelyacross different scenarios.

This is a hands-on, individual contributor role suited tosomeone who enjoys understanding complex systems, solving problems andcontributing to long-term technology initiatives.

Key Responsibilities

ERP Business Analysis & Functional Expertise

- Developa thorough understanding of the ERP platform, its modules and theend-to-end business processes it supports.
- Workacross multiple ERP modules, with particular emphasis on Order to Cash,including order management, pricing, inventory availability, fulfilment, manufacturingshipping and invoicing.




- Workclosely with business stakeholders to clarify existing requirements,validate ERP functionality, investigate issues and support approvedchanges and enhancements.
- Review,validate and maintain business requirements, process workflows, functionaldocumentation and change requests as required.
- Conductgap analysis to identify differences between business requirements and ERPfunctionality.
- Workwithin established business analysis and solutioning methodologies,contributing recommendations for improvements where appropriate.
- Respondto functional questions and requests relating to ERP processes, reportingand business scenarios.
- Takeownership of the functional defect management process, ensuring issues areclearly documented, tracked, prioritized and followed through toresolution.
- Investigatereported issues, reproduce defects where possible and document expectedversus actual system behaviour.
- Collaboratewith technical support teams and implementation consultants to clarifyissues and coordinate resolution.
- Participatein regular testing cycles, validating ERP functionality across variousbusiness processes and scenarios.
- Performfunctional testing and retesting to confirm defects have been resolved andpreviously working functionality remains intact.
- Developand maintain test scenarios, test cases, test results and supportingdocumentation.




- Coordinateand support User Acceptance Testing (UAT), working closely with businessusers to validate system functionality.
- Helpimprove the consistency, quality and efficiency of defect tracking andtesting processes.

ERP Enhancements & Continuous Improvement

- SupportERP enhancements, change requests and ongoing improvements to businessprocesses and system functionality.
- Evaluatebusiness requirements for new functionality and changes to existingprocesses.
- Reviewand validate system enhancements, including approval workflows,operational processes, reports and business documents.
- Supportchanges to ERP-generated forms and documents, such as quotations andinvoices.
- Collaboratewith business stakeholders and implementation partners to ensureenhancements align with operational requirements.
- Contributeto ongoing process improvements as the ERP implementation evolves.

Documentation, Training & Go-Live Support

- Create,review and maintain clear, detailed business requirements, functionaldocumentation, test scenarios and process workflows.
- Maintainstructured documentation, including requirements and testing materialsmanaged extensively in Excel.
- Developand update end-user training documentation, procedures and instructionalmaterials including video.
- Supportend-user training and business readiness activities.
- Participatein ERP go-live activities, helping business users transition to newfunctionality and processes.
- Providefunctional support during implementation and post-go-live stabilization.

Requirements

- Stronghands-on experience as a Business Analyst working with enterprise ERPsystems such as SAP, Oracle,

📌 Business Analyst (Mississauga)
🏢 SearchLabs
📍 Mississauga