Lead Activate's Regina store with customer service and team coaching. Keep game rooms operational while supporting memorable customer experiences every shift.

As a full time, permanent shift lead, you report to the Store Leader and guide Game Facilitators. You will handle customer escalations, troubleshoot technical issues, oversee facility operations, and maintain Activate standards. The position requires customer relations, communication, delegation, and problem-solving across daily store activities.

Key Responsibilities:

- Answer phones and emails while securing customer bookings
- Perform check-in overrides, cash outs, invoices, and payments
- Resolve complaints and escalate issues to Store Leader




- Coach employees and delegate scheduled shift tasks
- Maintain rooms, inventory, and related maintenance records

Requirements:

- High school diploma, CAEC, GED, or equivalent preferred
- One to two years' relevant customer service experience preferred
- Availability for day, evening, weekend, and varied shifts
- Proficiency in Microsoft Office and related software
- Ability to use hand and power tools

Bring customer relations, team leadership, troubleshooting, and operational focus to Activate's full-time Regina shift lead position.

📌 Activate Shift Lead Regina
🏢 Activate Games
📍 Regina