Calgary-based Customer Care Analyst work requires clear communication and critical thinking. Support AER stakeholders from the Calgary Head Office, Alberta.

The Alberta Energy Regulator seeks a Customer Care Analyst for its Customer Contact Centre. You will apply generalist regulatory knowledge, research information, and explain policies, procedures, and processes clearly. The work supports internal and external stakeholders, including Indigenous peoples, industry, and the public, through phone and email inquiries.

Key Responsibilities:

- Resolve inquiries about AER regulation, processes, and systems
- Explain Directive 056, Digital Data Submission, and OneStop information
- Provide accurate responses in plain language




- Assist stakeholders accessing regulatory information and processes
- Analyze trends and support OneStop training tools

Requirements:

- Diploma in Communications, Social Science, Public Relations, or related field
- Entry-level understanding of the oil and gas industry
- Two to three years of customer service experience preferred
- Excellent communication, research, and problem-solving skills
- Ability to manage stress in a reactive workplace

Use customer service, regulatory research, and communication skills to deliver timely AER support from Calgary Head Office.

📌 Customer Contact Centre Analyst Calgary
🏢 Alberta Energy Regulator (AER)
📍 Calgary