Support Amazon Connect in Toronto as a senior specialist, applying contact center technology expertise, incident diagnosis, and infrastructure knowledge. Work hours are 37.5 weekly.

TD's Contact Center Infrastructure group provides frontline support, monitoring, and solutions for North American contact centers. This senior position delivers expert technical support for Amazon Connect and supports 24/7 incident management. The work includes system performance, migration, emerging technology assessment, and solution design.

Key Responsibilities:

- Diagnose and resolve hardware and software incidents at third-level support
- Support production infrastructure changes and quarterly maintenance windows
- Maintain tooling platforms and lead tooling discussions




- Define operations and support processes
- Escalate urgent situations and vendor support issues appropriately

Requirements:

- Minimum five years of relevant experience
- Five-plus years supporting IP telephony and contact centers
- Experience with PowerShell, Python, and REST API
- Knowledge of Amazon Connect and Cisco development environments
- French and English communication skills; on-call availability

Apply senior Amazon Connect support expertise, technical troubleshooting, and infrastructure knowledge within TD's Toronto contact center organization.

📌 Senior Amazon Connect Support Specialist (Toronto)
🏢 TD
📍 Toronto