Serve Sheridan students through empathetic service, accurate information, and multichannel support at the fully in office Davis campus.
As a Tier 1 Student Services Associate, you welcome prospective students, current students, alumni, faculty, staff, and guests. You guide individuals through Sheridan processes, resolve general inquiries, and connect them with resources. Your work supports student success through inclusive, student-centred interactions.
Key Responsibilities:
- Provide professional front-line service through the Service Hub
- Guide students through registration, fee payment, and systems
- Respond to cases within established service standards
- Refer individuals to appropriate college areas and Tier 2 support
- Maintain accurate CRM records and confidential student information
Requirements:
- Two-year diploma in social sciences, business, public relations, or related field
- Minimum two years' educational or business customer service experience
- Excellent written and verbal communication skills
- Microsoft Suite, database management, and computer skills
- Experience serving diverse populations and maintaining confidentiality
Bring student-centred communication, service excellence, and Sheridan process knowledge to this Davis-based Student Services Associate position.