Support Lyreco customers from the Airdrie office as a Customer Care Advisor, using communication skills to resolve enquiries professionally. This full-time permanent position follows Monday to Friday hours.

As a Customer Care Advisor, you will provide first-point customer support and help maintain Lyreco's service standards. The work includes issue resolution, accurate records, internal relationship building, sales-team support, and relevant product promotion. You will manage enquiries and deadlines while working with colleagues.

Key Responsibilities:

- Deliver positive, skilled customer experiences across interactions
- Handle enquiries, provide information, and resolve issues
- Maintain accurate, up-to-date customer records
- Support field-based and internal sales teams
- Identify relevant products and offers for customers

Requirements:

- Previous customer service or customer care experience
- Excellent communication and confident telephone manner
- Proactive approach to problem-solving
- Strong organisation and attention to detail
- Good IT skills and computer confidence

Bring customer care, telephone communication, organisation, and problem-solving skills to Lyreco's Airdrie Customer Care Advisor team.

📌 Customer Care Advisor Airdrie
🏢 Lyreco Group
📍 Airdrie