Student Service Representative - Student Accounts , Office of Student Awards, Fees & myLaurentian Hub

Position No.: JOBPOST-2026-001376

Salary: $33.88 - $38.80 per hour

Competition ends: Thursday, November 5th at 4:30 pm

Full time AppointmentTHIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.

Responsibilities

Vacancy Status: Existing position

Reporting to the Manager ,Office of Student Awards, Fees & myLaurentian Hub, the Student Service Representative - Student Accounts will be the face of myLaurentian Hub, a comprehensive model of centralized administrative services focusing on information sharing and quality service provided by knowledgeable and courteous staff who support positive student experiences.

Responsible for inquiries

- Ensures the delivery of exceptional customer service;
- Resolves student complaints, problems, issues, concerns, inquiries, and requests and provides a variety of services to students (prospective, future, current or former) and members of the general public via face-to-face interactions, phone, email, mail, web chat and social media channels;
- Works independently to resolve incoming requests, inquiries and issues and to provide services;

Responsible for Payment

- Balances a daily batch and cash float according to set guidelines and procedures;
- Processes payments (including payments with cash, credit card, debit card, cheque, etc.);
- Assist with the administration of OSAP and various other federal and provincial loan programs, as well as scholarships and bursaries.
- Issue refunds, add administrative charges to accounts and other related tasks associated with student accounts as directed.
- Respond to enquiries and assist students,



faculty, and the general public with fees, OSAP, out-of-province financial aid, bursaries, awards, and scholarships. Via face-to-face interactions, phone, email, mail, web chat and social media channels;
- Responsible for documenting all processes and procedures related to the role;
- Other duties related to the position including training other staff.

Qualifications

- Undergraduate degree or three(3)-year college diploma in a related field
- One(1) to three(3) years of related experience;
- Minimum two(2) years of experience using database software;
- Excellent, practiced and proven communication skills;
- Excellent, practiced and proven professionalism;
- Strong interpersonal and listening skills;
- Possess a friendly, cheerful and pleasant disposition;
- An exceptional team worker and pleasant colleague;
- Ability to effectively manage large numbers of contacts from various sources, including calls, emails, portal Inquiries and in-person visits;
- Ability to quickly learn, maintain, use and understand large amounts of information;
- Proven problem-solving skills and resourcefulness;
- Be a self-starter;
- Proven multi-tasking and time management skills;
- Proven and demonstrated commitment to the customer experience;
- Proven and demonstrated commitment to assisting students;




- Demonstrated and practiced exceptional service delivery skills;
- Ability to quickly learn specialized computer applications;
- Strong ability to stay focused in a fast-paced work environment;
- Experience accepting money transactions;
- Flexible schedule with the ability to work on evenings and weekends;
- Experience delivering services related to OSAP and other university administrative services;
- Experience with a CRM system is an asset;
- Ability to work fluently (verbal and written) in both official languages, French and English, is required.

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.

Laurentian University is an inclusive and welcoming community committed to employment equity. Applications are encouraged from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Laurentian University's bilingualism policy provides a provision regarding the language requirement for persons self-identifying as First Nations, Métis or Inuit.

Laurentian University is committed to

📌 Student Service Representative (Greater Sudbury)
🏢 Laurentian University
📍 Greater Sudbury