Support patient journeys at Bupa Mindplace Newcastle using reception, appointment management, and customer service skills. This is a full time role in Gateshead.

As an Administrative Assistant, you will manage reception and administrative activities within a customer-facing health centre. The position involves welcoming adults and children, handling enquiries, maintaining accurate records, and supporting smooth centre operations. You will also manage confidential information, appointments, paperwork, results, and payments.

Key Responsibilities:

- Welcome customers and support their journey through checkout
- Answer, screen, and forward incoming customer enquiries
- Manage appointments and customer details on centre systems
- Prepare paperwork, clinical files, and consent forms




- Process payments, invoices, charges, and credit notes

Requirements:

- Previous reception and administrative experience in customer-facing environments
- Experience managing appointments, enquiries, and accurate records
- Excellent written and verbal communication skills
- Microsoft Office and database or booking-system competence
- Confidential information handling experience and data protection awareness

Bring organised administration, welcoming reception service, and careful appointment management to Bupa Mindplace Newcastle in Gateshead.

📌 Healthcare Receptionist Administrative Assistant (Bethany)
🏢 Bupa UK
📍 Bethany