Position Description

The Homelessness, Addiction, and Recovery Treatment (HART) Hub is a collaborative initiative designed to provide a seamless continuum of care through a culturally responsive and healing-centered model. Tailored to meet the needs of individuals facing homelessness, addiction, and mental health challenges, the Kenora HART Hub serves as a vital anchor for support within the Kenora Geographical Area and surrounding communities. By delivering coordinated, compassionate, and evidence-based services, the HART Hub ensures equitable access to care. This approach integrates holistic and culturally grounded practices, to promote stability, healing, and long-term recovery for members who are most vulnerable within our communities.

Reporting to the Team Lead, the Adult Case Manager will be on rotation through the Kenora HART Hub, as well as multiple sites in First Nation Communities. The Case Manager will deliver culturally protected, trauma informed, Transitional Support, clinical case management for mental health and addictions service. This position includes supporting an individual's immediate needs by navigating homelessness, mental health, addictions, referral pathways, and aftercare while maintaining accurate client records. These services will be delivered within the policy guidelines of Kenora Chiefs Advisory and the HART Hub mandate. The Adult Case Manager will work within the HART Hub to help deliver and improve the services offered to the relevant communities.

Position Title: Adult Case Manager (new position)

Department: Mental Health & Addictions

Term: Full-time, permanent

Location: 240 Veteran's Dr, Kenora, Ontario

Reports to: Mental Health and Addictions Programs Manager

Starting Salary: 70,000





Duties and Responsibilities

Case Management & Transitions

- Conduct intake and admissions for walk ins, collecting referral information, and consulting with a Team Manager around the need for a crisis;
- Develop an Initial Intake Assessment (psychosocial assessment) at first contact and create an individualized Care Plan within 30 days for each client;
- Provide clients with adequate and seamless transitions through different services, referrals, appointments, etc.
- Minimize the impacts clients experience navigating multiple and at times complex systems.
- Supporting clients to use their voice and be heard when any planning occurs;
- Provide ongoing case management, including crisis intervention, advocacy, facilitating referrals to any required needs, and supporting individual's transitional pathways they navigate on their wellness journey;
- Collaborate with multiple care providers, addiction specialists, supportive housing providers, and cultural healing and wellness providers;
- Provide information, education, capacity building and guidance to clients regarding mental health and addictions;
- Provide counseling to clients on specific ways to recognize triggers, and coping strategies;
- Provide information, education, capacity building, and support to clients to manage their overall well-being;




- Monitor clients' mental status and behavior for decline and take appropriate action;
- If requested by client, facilitate traditional health/healing services. Note: This could be an alternative to, or in conjunction with contemporary methods;
- Facilitate therapeutic groups. This could include; in community sharing circles, therapeutic debriefing sessions, mental health support groups, Life skills support, relapse prevention group work, etc.;
- Participate in inter-disciplinary case conferences;
- Keep accurate, timely client contact records in accordance with program requirements;
- All data entry requirements should be completed on a weekly basis;
- Assist and respond to crisis and post-crisis situations as required and complete individualized safety plans;
- Pre and Post Treatment care is required for individuals struggling with mental health and addictions while ensuring support within the continuum of care and recovery;
- Supporting multiple levels of re-integration after incarceration, following treatment or detox;
- Liaise closely with NDAADAP in First Nation Communities
- Enhance individuals' stability with incorporating cultural support where required;
- Alert the Team Lead and/or the Director to all critical cases and situations.

External Referrals & Support

- Facilitate linkages to needed services within the broader service community for example: housing, treatment/detox centers, safety/stabilization beds;
- Develop a strong relationship within the HART Hub, and community resources;
- Encourage and support clients in building their own social lives, independence and support systems to reduce dependency on the Case Manager;
- Advocate for client and coordinate c

📌 Adult Case Manager (Alton)
🏢 Kenora Chiefs
📍 Alton