Lead customer operations performance in Toronto with Teleperformance, using client management, service delivery, and people leadership expertise. The role is based near Yonge-Eglinton Midtown Toronto.

As Operations Manager, you own end-to-end performance for an assigned customer operations team. You oversee client delivery, operational excellence, employee engagement, and financial outcomes. Success requires stakeholder management, performance analysis, coaching, and continuous improvement across service operations.

Key Responsibilities:

- Own team performance and client satisfaction
- Represent operations in client-facing WBRs and MBRs
- Monitor Service Level Agreement adherence
- Analyze metrics and implement corrective actions
- Manage costs, budgets, occupancy, and billing submissions

Requirements:

- Strong business acumen in customer operations
- Excellent verbal, written, and presentation communication
- Proven stakeholder management and client engagement experience
- Ability to analyze metrics and improve processes
- Robust coaching and people development skills

Teleperformance seeks an Operations Manager who combines client delivery, performance analysis, coaching, and financial management in Toronto.

📌 Customer Operations Manager Toronto
🏢 Canada
📍 Toronto