Support industrial gas customers from Air Liquide's Burlington office using Oracle ERP, Salesforce, and careful order management. Maintain service reliability through accurate, safety-conscious customer support.

As a Customer Experience Center Representative, you will process cylinder gases, liquids, and hardgoods orders while coordinating with operations. The role includes quote conversion, returns, claims, invoicing, and customer inquiries. You will navigate Oracle, Salesforce, RingCentral, Servitrax, BeConnected, and Google Suites.

Key Responsibilities:

- Process diverse gas and hardgoods orders
- Manage order lifecycles, changes, holds, and cancellations
- Convert finalized CPQ quotes into active sales orders
- Handle returns, claims, payments, and invoice requests




- Resolve customer inquiries and coordinate operational escalations

Requirements:

- Post-secondary diploma in Marketing, Sales, or related field
- Two to five years' experience in a similar position
- Experience with Oracle, Salesforce, RingCentral, and Google Suites
- Excellent written and oral English communication skills
- Robust time management and collaboration competencies

Bring organized order management, ERP navigation, and customer communication skills to Air Liquide's Burlington customer experience center.

📌 Customer Experience Center Representative (Burlington)
🏢 Air Liquide
📍 Burlington