Apply advanced HR administration, payroll, and customer service expertise as a Manager Service Specialist with Alberta Health Services in Alberta's hybrid HR Contact Centre.

This Administrative Support V position supports operational leaders and Human Resources Business Partnerships with informed recommendations. You will interpret policies, procedures, collective agreements, and best practices. The work requires HRSS knowledge, including HR administration, payroll, and e-People, while resolving inquiries and complex situations.

Key Responsibilities:

- Provide informed recommendations to operational leaders and HR partnerships
- Resolve conflicts and de-escalate complex, stressful situations
- Monitor metrics, analyze reports, and update leadership regularly




- Build stakeholder relationships and address issues promptly
- Work independently while seeking guidance when necessary

Requirements:

- Post-secondary education in administration, business, or human resources
- Four-plus years of extensive client service experience
- Two-plus years in shared services, human resources, payroll, or perks
- Intermediate Microsoft Word, Excel, and Outlook skills
- Typing speed of at least 50 words per minute

Use HRSS expertise, conflict resolution, and communication skills to support high-volume inquiries and informed solutions across Alberta Health Services.

📌 Human Resources Contact Centre Specialist (Calgary)
🏢 Alberta Health Services
📍 Calgary