Apply bilingual French and English troubleshooting skills as a Help Desk Analyst in Montreal, working primarily remotely with limited event attendance.

This Help Desk Analyst supports Advisors, Assistants, and Multi-Advisor Corporations with everyday IT problems. You will handle phone-based technical support, apply customer support processes, and explain solutions clearly. Training and support are provided while you build knowledge of systems and solutions.

Key Responsibilities:

- Answer calls from the Advisor community
- Listen carefully and identify callers' IT problems
- Use troubleshooting, knowledgebase resources, and experience
- Explain solutions and next steps clearly
- Record call notes and share knowledgebase improvements

Requirements:

- Minimum two years in call centre or technical support
- Fluency in spoken and written French and English
- Strong de-escalation, communication, and customer service skills
- Robust troubleshooting and problem-solving abilities
- High school education required

Bring calm de-escalation, bilingual communication, and technical troubleshooting to Help Desk Analyst support in Montreal.

📌 Bilingual French English Help Desk Analyst (Calgary)
🏢 S.I. Systems
📍 Calgary