Lead scheduling operations for CarePartners in St. Catharines, applying problem-solving and service expertise in an in-office healthcare setting. Weekend availability and rotational on-call are required.

As Team Lead, you will support intake and service delivery scheduling while working with the Operations Manager and multidisciplinary team. The position involves mentoring colleagues, resolving challenging cases, supporting scheduling systems, and contributing to quality improvement. CarePartners serves patients across Ontario through home health care services.

Key Responsibilities:

- Manage intake and service delivery scheduling caseloads
- Resolve conflicts involving challenging scheduling cases
- Mentor teams on intake and scheduling requirements
- Support Procura, HPG,



OneDrive, and related systems
- Contribute to quality improvement initiatives and performance analysis

Requirements:

- One to three years of post-secondary education
- One to three years of job-related work experience
- Excellent organization, communication, and analytical skills
- Ability to work non-traditional hours
- Advanced scheduling systems knowledge; Procura or CIMS experience an asset

Bring scheduling leadership, mentoring, problem-solving, and quality focus to CarePartners' patient-focused operations across Ontario.

📌 Scheduling Team Lead St Catharines (St. Catharines)
🏢 CarePartners
📍 St. Catharines