Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary

The Front Desk Receptionist is the liaison between the public and the facility. This job description does not suggest or imply that these are the only duties to be performed by this employee. The Front Desk Receptionist will be required to follow other instructions and to perform other duties as assigned by their supervisor.

Duties and Responsibilities

- Understanding and empathizing with client needs
- Surpassing client expectations
- Demonstrating a high level of integrity
- Exhibiting compassion and commitment
- Advocating for social justice
- Taking pride in individual work as well as that of the team
- Continually learning to stay current with industry standards, best practices and technology

Duties

- Maintain a clean and healthy work space workplace and patient area.
- Responsible for all daily front desk activities to ensure completion.
- Answers the telephone and assists callers.
- Schedules and confirms patient appointments according to the Front Desk Manual.




- Maintain an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role..
- Assists the medical/dental records department in; Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
- Distributes and screens all incoming and outgoing mail.
- Maintains a 100% Collection rate by collecting patient's account payments and balances.
- Assists patients in filling out patient registration forms.
- Assists all patients with accessing services to Health Care.
- Informs patients about other Health Centers and community services.
- Accurately enters patient demographic information into the practice management system.
- Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
- Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
- The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality

Acknowledge each patient's arrival inside the clinic with a smile. Offer your assistance. If you are on the phone during their arrival, please let the patient know that you will be with them in a moment. You will address each patient by their last name. You must answer each call within 3 rings. When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting. Every call should be answered with, 'Good morning (afternoon), Sea Mar Community Health Centers, this is , how may I direct your call?' At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.

Personnel and Performance Metrics

Adhere to schedule and

📌 Receptionist - ONC (Vancouver)
🏢 002 Sea Mar Community Health Center
📍 Vancouver