Design scalable onboarding programs with instructional design and learning technology expertise for stronger product adoption and customer success. Support customers through virtual and in-person learning experiences.

As an Onboarding and Training Specialist, you will create customer programs for law firms, academic institutions, and enterprise clients. You will serve as a product subject matter expert for Unity, E-core, UEM, ACL, and similar solutions. The work supports product launches, customer enablement, and long-term retention.

Key Responsibilities:

- Design scalable onboarding experiences for varied customer segments
- Develop plans for implementations, migrations, and transitions
- Deliver demonstrations and virtual or in-person training
- Create LMS content, tutorials, videos, and learning paths




- Measure effectiveness through feedback, usage data, and metrics

Requirements:

- Two-plus years working with Unity products or similar solutions
- Customer onboarding experience in SaaS or software environments
- Solid instructional design and curriculum development capabilities
- Proficiency with LMS and content creation tools
- Excellent communication, facilitation, and stakeholder management skills

Apply your onboarding, instructional design, and product expertise to create measurable learning experiences for customers and internal stakeholders.

📌 Customer Onboarding Training Specialist (Toronto)
🏢 Dye & Durham Talent Team
📍 Toronto