Use bilingual French and English communication skills as a First Party Collection Agent in Quebec or Etobicoke, reconciling delinquent accounts.

Credit Risk Management Canada Ltd. seeks a First Party Collection Agent, internally called Debt Recovery Account Manager. You will reconcile accounts under 60 days delinquent, communicate with customers, and support account updates. The permanent, full time position includes phone calls, email, payment arrangements, document processing, and skip tracing.

Key Responsibilities:

- Communicate with customers through email and phone calls
- Send and receive documents to update accounts
- Find solutions and arrange customer payments
- Meet weekly call and collection targets
- Complete skip tracing tasks when needed

Requirements:

- Bilingual French and English communication ability
- High level of communication skills
- Ability to multitask across account activities
- Knowledge of Microsoft suite and soft phone applications
- Knowledge of different CRM systems; experience is an asset

Support first party collections through bilingual customer communication, payment arrangements, document processing, and accurate account reconciliation.

📌 Bilingual First Party Collection Agent (Quebec City)
🏢 Credit Risk Management Canada
📍 Quebec City