System / Application / Tech Support – Analyst

Livingstone Range School Division invites applications for the position of System / Application / Tech Support – Analyst.

Location

G.R. Davis Administration Building (Fort Macleod, Alberta).

Terms of Employment

Full time, Permanent | Competitive Salary & Comprehensive Benefits. Salary will commensurate with qualifications and experience.

About Livingstone Range School Division

Livingstone Range School Division (LRSD) is committed to student-centred learning, innovation, and excellence across southwestern Alberta. Serving diverse rural communities, we strive to provide safe, inclusive, and forward-thinking learning environments where every student can achieve their full potential.

Key Responsibilities

Systems Administration & Infrastructure

- Install, configure, maintain, and troubleshoot servers, networks, devices, and related technology infrastructure.
- Support cloud-based and on-premises systems, including Google Workspace, Microsoft 365, and Azure.
- Administer user accounts, access permissions, system updates, backups, and device management.
- Monitor system performance and assist with network reliability, connectivity, and infrastructure improvements.

Application Management & Technical Support

- Administer, maintain, and troubleshoot educational and administrative software, including student information systems.
- Support application deployment, integration, updates, licensing, and user access.
- Provide responsive Tier 1–3 technical support to schools and administrative offices.
- Diagnose and resolve hardware, software, application, network, and connectivity issues.




- Work collaboratively with IT colleagues and external vendors to resolve complex technical concerns.

Cybersecurity & Data Protection

- Implement and maintain established cybersecurity practices, including endpoint protection, access controls, system patching, and security monitoring.
- Identify and report security vulnerabilities, risks, and potential incidents.
- Support backup verification, disaster recovery, and incident response procedures.
- Protect confidential student, staff, and division information in accordance with applicable legislation and division policies.

Educational Technology & Continuous Improvement

- Support the implementation and maintenance of classroom technologies and digital learning platforms.
- Collaborate with educators and administrators to ensure technology is reliable, accessible, and responsive to instructional needs.
- Participate in technology upgrades, system migrations, and division-wide improvement projects.
- Recommend practical solutions that improve system performance, security, efficiency, and user experience.
- Contribute to the implementation of the LRSD Long-Range Technology Plan.

Qualifications & Experience

- Diploma or degree in Information Technology, Computer Science, Systems Administration, or a related field; equivalent education and experience will be considered.




- Minimum of three years of relevant technical IT experience preferred.
- Experience with Windows environments, Google Workspace, Microsoft 365, cloud applications, and network administration.
- Working knowledge of LAN/WAN, Wi-Fi, DNS, DHCP, user account management, device management, and cybersecurity practices.
- Experience troubleshooting hardware, software, applications, and network systems.
- Familiarity with K–12 educational technologies, student information systems, or multi-site IT environments is an asset.
- Industry certifications such as CompTIA, Microsoft, Google, or Cisco are considered assets.
- Valid driver's licence and ability to travel between division locations as required.

Ideal Candidate

We Are Seeking An Individual Who

- Demonstrates strong technical expertise, analytical thinking, and independent problem-solving.
- Approaches technical challenges with initiative, adaptability, and sound judgment.
- Values cybersecurity, confidentiality, and reliable technology services.
- Communicates effectively and provides patient, professional support to users with varying technical abilities.
- Builds positive working relationships and contributes to a collaborative IT team.
- Understands the importance of technology in supporting student learning and school operations.
- Is organized, dependable, and able to manage competing priorities across multiple locations.
- Has previous audio/visual experience.
- Has a valid drivers license.
- Demonstrates a commitment to continuous learning and improvement.

We thank all candidates for their interest; however, only those who will be interviewed will be contacted. For

📌 System/Application/Tech Support (Macleod)
🏢 Livingstone Range School Division No. 68
📍 Macleod