Who We Are

Supporting brands across North America, we combine innovative technology, data and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration and continuous improvement are part of how we work.

About This Role

The Accounts Receivable & Billing Specialist role is responsible for managing the end-to-end financial operations required to move customer accounts from accurate invoice generation through payment collection, cash application, and account reconciliation.

This role serves as the operational bridge between Finance, Customer Success, Operations, and the client, ensuring invoices are issued accurately, payment disputes are resolved, EDC compliance is maintained, and healthy cash flow is continuously driven forward.

Our Core Values

- Win Relentlessly: We are driven to succeed, push for results and continuously look for better ways to deliver value to our customers.
- Own the Outcome: We take responsibility from start to finish. We don't pass problems along; we take initiative, find solutions and follow through.
- Be Humbly Confident: We bring knowledge and expertise to the table while remaining open to feedback, collaboration and continuous learning.
- Obsess Over Data: We rely on facts, numbers and insights to make informed decisions, identify opportunities and drive improvements.

We are building a high-performance, customer-focused culture where responsiveness, ownership, accountability and proactive communication matter.

The Role

We are looking for a detail-oriented, proactive Accounts Receivable & Billing Specialist to take ownership of day-to-day collections, invoicing accuracy,



customer billing inquiries and payment processing.

This position plays a key role in supporting healthy cash flow, maintaining accurate customer accounts and delivering an excellent customer experience.

Working closely with Finance, Customer Success and Operations, you will ensure invoices are accurate, payments are collected on time and billing concerns are resolved efficiently.

We're looking for someone who takes ownership, is comfortable having conversations about outstanding payments, enjoys working with data and doesn't wait to be told when something needs attention.

Key Responsibilities

Accounts Receivable & Collections

- Manage daily collections, including proactive payment reminders, customer follow-ups and escalation of overdue balances.
- Monitor outstanding receivables and identify at-risk accounts.
- Maintain accurate collection records, payment commitments and follow-up schedules.
- Work toward reducing Days Sales Outstanding (DSO) and overdue balances.

Invoicing & Billing Accuracy

- Prepare, review and issue customer invoices accurately and on schedule.
- Validate invoices against contracted rates, customer agreements and billing system output.
- Identify and resolve billing discrepancies before invoices are sent.




- Partner with Operations and Customer Success to ensure billing accuracy.

Customer Billing Queries & Dispute Resolution

- Act as the central point of contact for customer billing and AR inquiries.
- Log, track and take ownership of all billing questions through resolution.
- Coordinate with Finance, Customer Success and Operations to investigate and resolve disputes.
- Keep customers informed and ensure timely, professional communication.
- Identify recurring issues and recommend improvements.

Payment Processing & Reconciliation

- Apply customer payments accurately within one business day.
- Investigate and resolve unapplied cash, credits and account discrepancies.
- Maintain accurate customer balances and supporting documentation.
- Assist with account reconciliations and financial reporting.

EDC Compliance, Reporting & Process Improvement

- Maintain Export Development Canada (EDC) compliance requirements for applicable customer accounts.
- Monitor overdue balances and complete required reporting within policy deadlines.
- Prepare weekly reports on AR aging, collections, billing inquiries and disputes.
- Maintain process documentation, reporting accuracy and billing controls.
- Identify opportunities to improve efficiency, accuracy and customer experience.

What We're Looking For

- Experience in accounts receivable, billing, collections or a related finance position.
- Robust understanding of invoicing, payment processing, account reconciliation and AR aging.
- Confidence communicating with customers regarding overdue payments and billing disputes.
- Strong Excel or Google Sheets skills.
- Experience using accounting, billing or ERP sys

📌 Finance Coordinator, AR (Brampton)
🏢 AMZ Prep
📍 Brampton