Support CIBC clients onsite in Richmond as a Client Engagement Associate, using financial services knowledge and digital banking skills. Work full time onsite across banking centre hours.
As part of Personal and Business Banking, you will answer questions, assist with transactions, and connect clients with appropriate team members. You will help clients manage accounts and products while supporting their financial goals. The position requires flexibility across multiple banking centres within reasonable travel distance.
Key Responsibilities:
- Help clients manage accounts and financial products
- Answer questions and assist with banking transactions
- Connect clients with appropriate CIBC team members
- Introduce mobile banking applications to clients
- Take accountability for client issues and solutions
Requirements:
- Knowledge of financial services products
- Client-first approach to service and interactions
- Problem-solving skills using listening and questions
- Digital literacy and interest in banking technology
- Flexibility for evenings, weekends, and multiple centres
Bring empathy, transaction services, and digital literacy to client support at CIBC's Richmond-Three West Centre banking centre.