Reference Code: CL-Transportation-Customer Service
Customer Service Representative
Location: Vaughan, ON (in office; vehicle required, not transit-accessible)
Salary: $47,500–$49,000 annually
Schedule: Monday–Friday, day shift (8:00–9:00 AM start; 8.5-hour day)
Key Responsibilities:
- Respond to customer inquiries and provide shipment updates
- Track pickups and deliveries, book appointments, and process EDI orders
- Manage shipping documents, customer portals, and dock reports
- Coordinate with Dispatch, Sales, warehouse teams, and other terminals
- Resolve delays and maintain accurate shipment information
Key Requirements:
- 2–3 years of recent transportation customer service experience
- Experience with freight tracking, tracing, and customer inquiries by phone and email