Support Cangaroo HR and Chrono platforms through technical support and quality assurance while contributing to improved customer experiences. This position offers flexibility and freedom.
As a Product and Customer Experience Analyst, you will support digital tool evolution and application quality. You will analyze client needs, test solutions, and assist users across HR platforms. The work includes implementation, documentation, and collaboration with internal teams.
Key Responsibilities:
- Plan electronic data transfer and enrollment implementations
- Provide Level 1 to 3 technical support
- Perform pre-production testing and validate fixes
- Maintain functional documentation and knowledge bases
- Deliver client training through webinars and workshops
Requirements:
- College diploma or bachelor's degree in a related field
- Two to four years of relevant experience
- Experience with multi-level support and client onboarding
- Knowledge of web and mobile application environments
- English and French proficiency, spoken and written
Bring technical support, application testing, and client-focused analysis to AGA Benefit Solutions' Cangaroo HR and Chrono platforms.
📌 Product Experience and QA Analyst (Quebec City)
🏢 AGA
📍 Quebec City
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