We are currently seeking aLife Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up.

Position Responsibilities:

- Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
- Prepare written correspondence to communicate and follow up on pending claims
- Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
- Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
- Prepare monthly reporting for SLAs
- Correspond with Third Party Administrators as required for claims
- Set up claim lines for new TPA claims, mail claim packages as required

Required Qualifications:

- 1-2+ years' experience in claim administration or equivalent industry exposure
- Office 365; including Excel, Outlook & Word
- Adaptability: adapts and stimulates change to achieve the desired results
- Resilience: drives forward towards objectives in the face of adversity and resistance
- Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
- Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines
- Solid analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate

Preferred Qualifications:





- Excellent organizational skills with ability to switch between tasks easily
- Strong attention to detail when searching large databases or reading through documents
- Ability to thrive in a high energy culture
- Customer service oriented individual
- Continuous improvement mindset

When you join our team:

- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Referenced Salary Location

カナダ, オンタリオ州 -フルタイムリモート

Working Arrangement

フルタイムリモート

Salary range is expected to be between

$39,225.00 CAD - $65,375.00 CAD

We are currently seeking aLife Claim Administrator for our Affinity Life Claims teams. As a claim administrator, you will provide support to our adjudicators and internal partners to ensure timely claim processing and accurate claim set up.

Position Responsibilities:

- Search systems to locate all contracts held by the deceased, set up death notification, and request application files & certificates
- Prepare written correspondence to communicate and follow up on pending claims




- Prioritize inquiries and follow ups so they are handled within service standards by attaching to appropriate file and distributing to appropriate adjudicator
- Manage the business inbox and voicemail to ensure all items are cleared within 24 hours
- Prepare monthly reporting for SLAs
- Correspond with Third Party Administrators as required for claims
- Set up claim lines for new TPA claims, mail claim packages as required

Required Qualifications:

- 1-2+ years' experience in claim administration or equivalent industry exposure
- Office 365; including Excel, Outlook & Word
- Adaptability: adapts and stimulates change to achieve the desired results
- Resilience: drives forward towards objectives in the face of adversity and resistance
- Solution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experience
- Exceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlines
- Strong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate

Preferred Qualifications:

- Excellent organizational skills with ability to switch between tasks easily
- Strong attention to detail when searching large databases or reading through documents
- Ability to thrive in a high energy culture
- Customer service oriented individual
- Continuous improvement mindset

When you join our team:

- We'll empower you to learn and grow the

📌 Life Claim Administrator (Vancouver)
🏢 Manulife
📍 Vancouver