Key Responsibilities

- Lead by example and serve as the first point of contact for your team
- Coach and develop subordinates through one-to-ones, feedback, and performance management
- Manage scheduling to ensure adequate headcount coverage for all operating tables
- Conduct training sessions and ensure correct skills development during BPA sessions
- Communicate all news, updates, and procedural changes to the team in a timely manner
- Participate in recruitment, training, and development of team members
- Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans
- Organize and lead team and individual meetings
- Report to Senior Team Manager regarding team needs, changes, and staffing issues
- Maintain Team Managers Manual and other online resources
- Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk
- When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules,



and participate in table promotions and media campaigns
- Complete incident reports and assist employees with documentation as needed
- Ensure all procedural, legal, and disciplinary standards are followed and enforced
- Report any non-compliance with company standards, procedures, or legal requirements
- Work adaptable shifts and hours as assigned
- Obtain First Aid Level 1 certification (company sponsored)

Essential Qualifications

- Fluent English language proficiency with strong written and oral communication skills
- Proficiency with Microsoft Office and computer systems
- Knowledge of casino gaming operations and procedures
- First Aid Level 1 certification (or willingness to obtain)

Preferred Qualifications

- Previous managerial experience in hospitality, gaming, or related customer-facing industries
- Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)
- Experience working in a live gaming or broadcast environment

📌 Team Manager (Burnaby)
🏢 Evolution Gaming
📍 Burnaby