Apply approved service categories to online customer cases remotely, using careful reading and concise notes to support searchable records. Full time or part-time work is available.
The Service Category Tagging Assistant supports customer service and office administration through accurate case labeling. You will read assigned cases, compare them with the current category guide, and apply supported primary or secondary labels. Unclear matters go to reviewers instead of being forced into a category.
Key Responsibilities:
- Read assigned customer cases in a web-based system
- Compare cases with the current category guide
- Apply supported primary or secondary labels
- Flag mixed or unclear topics for review
- Track completed items and batch exceptions
Requirements:
- Careful reading and concise note writing
- Comfort resisting subject-line-only classification
- Ability to preserve original customer messages
- Willingness to follow employer category rules
- Customer service or office administration experience can help
Use accurate service category tagging, review judgment, and careful records management to improve customer case search and routing remotely.